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All orders generally take 5-10 days to be created and shipped. This can increase slightly during sales periods.
Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.
We also send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship!
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.
NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.
Transit time estimates are shown below:
USA: Receive your portrait in 5 to 10 working days, after your approval.
Shipping prices are a flat fee:
FREE SHIPPING
Please Note:
• If your order requires a new photo please understand that this will of course lengthen the production time.
• We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.
If you have any questions, please review our FAQ page and we're always available via e-mail support@thefamframe.com